when I signed in my account, I saw these below, and it's not useful at all....
Application status
We are processing your application. We will send you a message when there is an update or if we need more information from you.
Your application is taking us longer than usual to process.
About 20% of our applications are more complex to process. They take us longer due to things like how easily we can verify information, how well and how quickly you answer our requests and whether the application is complete.
If you aren't seeing updates, contact us using this
Web form. Make sure you read your messages and take action when we ask you to.
Your application is taking us longer than usual to process.
Date received: February 7, 2018
Estimated completion date: February 7, 2019