NO PROGRESS, Not even Biometric request.

Parents super visa
1. Application submitted: May.29, 2024
2. Biometric: No update.
Today, I also checked in the ircc tracker. It says your biometric is in progress.
I'm really worried about the application because it's been more than 15 days and still no Biometric request letter.
Want to see if anyone else is also in the same boat?
Requesting for suggestions. What should I do? I tried to call IRCC they just disconnect after a while (unable to reach to real person)