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Parent landed but no permanent card received

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A

archivist

Star Member
Jan 17, 2019
51
7
Hello,

My parent landed this March, but no permanent card received yet.

The online status of her application shows "Complete". No record of sending PR card online in the details. The last one is landing in YYZ.

Is it normal?

What steps should I take to get the PR card?
 
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