You are not required to hire a representative. This text remains on screen while the narrator continues.
Narrator: The Government of Canada treats all applicants equally, whether they have a representative or not.
5475 probably what she was asking AND most likely, is already filled already. IMM 5475 reads:-
Use this form if you want to allow Immigration, Refugees and Citizenship Canada (IRCC) to release your personal information to someone you choose. The person you choose will be able to get information on your case file, such as the status of your application.
They will
not be a representative [ 5476 here!] who can do business for you with IRCC. A person must be
appointed as a representative to do business for you with IRCC.
FOR YEARS they (agents) are not able to see that form which we may have added in the package. So just send another 1 by extracting from the same package. If you want to appoint an agent or LAWYER from Canada who will apply/work for you then ONLY imm5476 should be used.
So better fill imm 5475 and send even if it was sent. AND if she want imm5476 then she is wrong. imm5476 as said is for sponsor who cannot apply for himself so that agent handles all work. ANY COMMENTS by members are welcome if I am wrong here? I got similar suggestion about rep for wife even if imm5475 sent and oh man I had to resend the same . Another member did the same too . It is so sad AGENTS cant see all forms
https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/kits/forms/imm5475e.pdf
May download if not already sent. Try IE 11 if chrome does not work. My chrome does not work on .PDF, I know I got to set it to "download" not "open"