+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
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I have same kind of situation. you can ask your friend to apply for TRP or restoration of status with all supporting documents explaining the reason of not submitting before time.

Hi did you get your pgwp after restoration ... please answer me I am in same case. What was the decision
Thanks in advance
 
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