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I hear you and you are absolutely correct. I called them 4 times by now and the last phn call the customer service lady with a very rude tone said I see that you have been calling many times. Theres nothing I can help you with you are not the rerperstative on your parents file. Good bye
Nope, calling is not the right strategy in this case.
Call connects you to an agent (not a Case officer), that's it, nothing beyond that. Beyond a point, you will get "your application is within the normal processing times" and they are correct in that response.
On the other hand, something sent by webform needs to go in the actual application file. Someone needs to look at what you have sent and take action on it and the application file...
Nope, calling is not the right strategy in this case.
Call connects you to an agent (not a Case officer), that's it, nothing beyond that. Beyond a point, you will get "your application is within the normal processing times" and they are correct in that response.
On the other hand, something sent by webform needs to go in the actual application file. Someone needs to look at what you have sent and take action on it and the application file...
As you mentioned, things worked for another user after sending a webform to change the address.
I did the same, as my parents moved to a different address back home, I sent them an enquiry to change the hone address, I did once in July when the actual change happened, but did not hear back anything.
I repeated it after my application just got stuck in process, to see if they change it and also if this moves my application, its been 9 business days today, they did not acknowledge any receipt of enquiry.
I don’t know what else we can do to have someone look at our applications.
Remember , it all logged on file "number of times you called or send web enquiry" , which CO can see clearly !!! Just be careful and don't call or send multiple enquiries as this is a might become cause of concern for CIC.
Remember , it all logged on file "number of times you called or send web enquiry" , which CO can see clearly !!! Just be careful and don't call or send multiple enquiries as this is a might become cause of concern for CIC.
Ya make sense but even if the case officer gets concerned a little bit it's fine he can't reject your application based on your multiple enquiries. Can he?
Remember , it all logged on file "number of times you called or send web enquiry" , which CO can see clearly !!! Just be careful and don't call or send multiple enquiries as this is a might become cause of concern for CIC.
Agreed, don't overdo it. This has to be strategic and the webform should be used to send something meaningful. I say "Use of a Representative" form ticks these boxes.
@ZOYAMAN13 you may want to nudge IRCC. I was in a similar position a couple of weeks back when nothing was moving for me. Cases in the tracker above & below were changing colour daily... We sent in the PCC's by webform, we decided what's the worse that can happen. Lo and behold, things moved within one week after that. Call it coincidence or just their processing, I don't care...but things happened rapidly after that...
PCC stands for Police Clearance Certificate.
I suggest you go through the Tracker and the "Some Links" TAB of the tracker to familiarize yourself with the jargon
DM, SA, IRCC, eCAS, myCIC, IME, PCC, PPR, BIO etc.
Sponsored People: Father & Mother
Parents Country of Citizenship: India
Sponsor Province: ON
Invitations Receive Date: 27th April
Application received in Ottawa Date: 27th June
AoR Received (DATE): Not yet
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