@ERCAN , I had spoken to the member of parliament and his secretary responded with the following
"I met with the IRCC and gave them the information for your spouse and they are unable to retrieve anything as nothing matches in their system. I also requested a manual check with no success.
At this point, I would suggest doing another application and as you have a receipt, you would not need to pay for the application again as suggested by the IRCC agent. The fee paid goes into an IRCC bank account until it has been assigned to an application.
I know this is not the feedback you were hoping for but I am unable to get any information as the IRCC is unable to find anything."
Is there a way I can re apply with all my existing documentation or do I need to renew documents which are time based such as PCC, bank statements etc,