Guys please advise as it's urgent. I had my card charged 8/2 but didn't receive my report yet

Very stressful situation as I only have ten days to deadline
Also I am in the US and changed my address and sent the the change of address form before they charged my card not sure if they sent it incorrectly because I called FBI more than a week ago and they said it has been sent the day before. Now I am thinking may be they sent it to the wrong address!
Has anyone been in this sucky situation and please advise what to do?