Citizenship Application -- need guidance

[harry gambhir]

Been in Canada since 2011
Permanent resident since 2017

Applied for citizenship July 2023
Request for fingerprint and test were done by August 2023

Since then, there has been no update on my file
In 2024, I changed my address and informed them, but it never got updated in my profile.

Yesterday got an email saying: FINAL REQUEST FOR FINGERPRINTS

What does this mean?
Did they not receive the previous time I did my fingerprint scan?
I tried calling but no response.
Last time, when I did my fingerprints, I sent them details VIA email and VIA direct mail.
The fingerprint center told me that they sent out the results to immigration directly.

So I don't know what it is that I am doing wrong.

Can someone shed some light on this?

 

[scylla]

Been in Canada since 2011
Permanent resident since 2017

Applied for citizenship July 2023
Request for fingerprint and test were done by August 2023

Since then, there has been no update on my file
In 2024, I changed my address and informed them, but it never got updated in my profile.

Yesterday got an email saying: FINAL REQUEST FOR FINGERPRINTS

What does this mean?
Did they not receive the previous time I did my fingerprint scan?
I tried calling but no response.
Last time, when I did my fingerprints, I sent them details VIA email and VIA direct mail.
The fingerprint center told me that they sent out the results to immigration directly.

So I don't know what it is that I am doing wrong.

Can someone shed some light on this?

Post to the citizenship section of the forum

 

[harry gambhir]

ok will do sorry for posting here