Canadian Passport - Mail-In Application Timelines

[8494193]

Even the Statistics page no longer has the mention of processing times longer than 20 business days: Passport program statistics - Canada.ca

 

[Ahmedgull]

Yes. I don't know if its some glitch or whatever, but the whole 17-week timeline mentions have been removed everywhere: How to apply for an adult passport in Canada - Canada.ca (Are we back to the regular 20-business day processing time? )

I think they already dealt with their backlog because if you see citizenship applications are being processed quicker now

 

[tco23]

Today's update is almost not an update.
1. I called the sixth officer and (she) immediately put me on a file transfer. OK.
2. Soon after, the local passport office called me, finally I knew my file number after 5 months, but this officer questioned me over travel date, destination, and by what means. Then this guy went on lengthy and repetitive explanations, did not allow me to explain or ask, and then hanged me up.
This has never happened to me before with any govt agency in Canada or another country.
I am writing to my local MP to at least complain.

And for the general public, I say this. This passport office, or offices, cannot just simply put me on a file transfer, and then a local office just refuses my call and so on. It doesn't make any sense. They collectively are kicking around my case. You cannot require citizens to travel with a passport and NOT give them one. It doesn't make sense. This is a direct democracy with Charter rights to everybody.

I am not complaining for the first day or month. Almost 6 months, and the newest reply was to hang me up. Seriously?

Update: the local MP's coordinator invited me for intervention. I signed forms and this officer will help follow up. I guess I don't have to call further.

 

[leka]

I have given the UPS PO Box address ..will they deliver it there and get the UPS store guy signature

Have no idea

 

[8494193]

I have given the UPS PO Box address ..will they deliver it there and get the UPS store guy signature

Chances are they will leave a pickup note/slip and you'd have to pick up at the nearest post office as indicated on the slip.

 

[rajendras9]

Chances are they will leave a pickup note/slip and you'd have to pick up at the nearest post office as indicated on the slip.

So you mean they will delier it only to the applicant?

 

[8494193]

So you mean they will delier it only to the applicant?

In theory, yes. But I'm speculating. If you've had experience in the past where UPS does sign for your Canada Post packages, then YMMV.

 

[Gerry626]

Update to my Passport Application. 1st time Application, mailed from BC to Mississauga:

May 31: Received
Sept 27: Called for an update since my CC still hasn't been charged, was told everything looks okay in my file.
Oct 11: Called again, no other updates except that it's in progress. Managed to get my file number.

19 weeks and waiting, no CC charge. Was told that it sometimes happens. Anybody else waiting since May?

 

[canvis2006]

Update to my Passport Application. 1st time Application, mailed from BC to Mississauga:

May 31: Received
Sept 27: Called for an update since my CC still hasn't been charged, was told everything looks okay in my file.
Oct 11: Called again, no other updates except that it's in progress. Managed to get my file number.

19 weeks and waiting, no CC charge. Was told that it sometimes happens. Anybody else waiting since May?

Time to get help from your MP as thats a long time to wait…..it shouldn’t take that long…..

 

[junlim]

Hello, I just called and they said they will transfer my file to a local office (Vancouver) What happens then? They said it's not guaranteed

If you have to go in-person for expedited service, would you have to bring all your original documentation? What if I still haven't received my citizenship certificate back from my mailed in application?

Also, how do you contact your MP? Do you just email them for help?

Thank you!

 

[8494193]

Hello, I just called and they said they will transfer my file to a local office (Vancouver) What happens then? They said it's not guaranteed

If you have to go in-person for expedited service, would you have to bring all your original documentation? What if I still haven't received my citizenship certificate back from my mailed in application?

Also, how do you contact your MP? Do you just email them for help?

Thank you!

The local office will (in theory) call you close to your travel date with next steps.

 

[smanalik]

Finally got kids passport after 4 months 10 days

Children's Passport Renewal
Submitted: June 02, 2022, submitted at Service Canada Walk-in.
Called multiple Times till 29th of Sep. and kept getting response in progress. on 29 Sep, agent said that I can ask for local transfer on 03 Oct, as my travel date was 02 Nov.
Tried calling till late afternoon on 03 Oct, and did not go through.
Decided to walk-in to Passport Office Brampton, stood in line for 3 Hrs, the person and Window noted down file number, and my phone number and said that the manager will call me in 2-3 days and I will have to go to Mississauga to collect Passport.
No One called the whole week, 10th was a holiday.
Decided to call the 1-888 number once again on 11th monday at 08:30 am, go through in 15 mins, and was told that the passport is shipped and they gave tracking number.
Received the Passport today : 12 Oct, 2022

No Manager called me, and no one called the Guarantor.

When Submitting the Passport they asked at service Canada whether I would like to have the old passport, I said yes, but in the canadapost only new passport came, does anyone know if we will receive old passport.
I am not sure if I will need old passport for travel, my kid has an OCI, and her old passport number is in the OCI card. I have option to update it online with new passport. but not sure if old physical one is still needed.

 

[dans]

passed almost 17 weeks (June 20th), I called 1-800 number and they told me it's approved and in production since last week where it takes 5-10 business days + mailing time 1-2 days, Maybe next week I will have it; no guarantor or reference has been called.

 

[vir03]

Application from US:
Application reached Gatineau - Spt 8
Cc charged: Spt 12
Passport print date: Oct 6
Received today morning via FedEx

 

[rajendras9]

I also got my certificate back; I had to pick it up from Canada Post today.

Now I gotta prepare another application to surrender my Indian citizenship. :|

Did it come through Canadapost Xpresspost and before your passport?