FRUSTRATED AND DON'T KNOW WHAT TO DO:
So, I noticed online that the background check was completed today. I received an email at this afternoon stating that there is an issue with my son's application:
Hello,
Your online citizenship application is missing some information or documents. We’re returning all applications even if the issue is only with some applicants.
Sign in to your account to update and resubmit the application. Everyone
must re-sign their application before resubmitting.
We have
not processed your application or the payment yet.
Now, here is the dilemma:
1. Are they returning it because they are processing the paper application? I received an AOR!- July 7th
2. Is there a problem with the ID used? Unfortunately, he only has the PR with a picture on it. Still waiting on the photo ID for the health card and G1.
So, I tried calling to talk to a human...not able to get through to someone.
What to do? At this stage any advice is welcomed.