+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
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Have you tried calling helpline? They just gave me the temp application number which is of no use I think.
I did, twice actually, and yes I have the XF number which is useless. The agent told me that they are still at the stage of verifying my documents and there's nothing that I can do. Also I have raised a webform but haven't heard from them yet.
 
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