I sent an web form inquiry late last week and got the response today. Here is that:
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, it differs from the one we have on file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request."
What does that mean "We verified the information you provided; however, it differs from the one we have on file."? In the latter part of e-mail, they also mentioned:
"We will gladly reply to your enquiry within five (5) business days following reception of the above information. "
FYI, My application was received by CIC on 24th April. Thanks in advance!