I applied for passport in person on March 17th,2022. I couldnt get hold of anyone in the number mentioned here . It always ends with automated voice. Is there an alternate number you guys are calling ? Please help.
I call them but they said this number is for processing payment and not able to provide status of my application. I have my file number too and on general line I tried so many times but not able to get throgh
I had been reading a lot of people are having trouble calling in but if you just need to update information or get more information on your passport information just call this number.
You still need to wait but not long 18334071031
Thanks for this. I called a few minutes ago and got connected in less than a minute. First, the lady said this was only for payments and to call another number. I said the card was charged and I only need the file number. Perhaps she misunderstood but said "you want to know the file number and if payment is done?" and I said yes. She proceeded to give me the file number, tell me payment is done, and "File waiting to be reviewed by a passport officer" which is apparently step 1. She said it takes 4-5 weeks. Don't really believe that but appreciated her help. Thanks again for the number!
Thanks for this. I called a few minutes ago and got connected in less than a minute. First, the lady said this was only for payments and to call another number. I said the card was charged and I only need the file number. Perhaps she misunderstood but said "you want to know the file number and if payment is done?" and I said yes. She proceeded to give me the file number, tell me payment is done, and "File waiting to be reviewed by a passport officer" which is apparently step 1. She said it takes 4-5 weeks. Don't really believe that but appreciated her help. Thanks again for the number!
I have a question for those who received passport , I haven't received my originals of the citizenship certificate . My passport came alone. Can someone please let me know whether you got it together or separately ? I got my daughter`s citizenship certificate along with the passport. My passport was sent alone.
Timeline so far :
Application received in Gatineau: May 5
Called and got file number: June 7 (file was transferred to Surrey for workload)
Officer from Surrey called to update credit card bc it was cancelled : June 9
she said I should receive the passport in 2-3 weeks
Just update again:
Sent:Mar 18 (4 applications in total)
Received: Mar 21
CC charged: 2 adults April 13, 1 child April 14, 1 child May 5
Passport received:
My younger son’s renewal passport May 30, my older son’s first passport is received today June 6, 2 parents’ are still waiting, but I can see hope there!