Hello all, I follow this topic for more than a month and decided to paste here my story with WES. Our documents (mine and my common-law partner) were delivered to WES in 6th July, each of them in a separate envelope but together into one DHL envelope. After a month of "on hold" status we decided to call them (french line), first in 6th Aug. They told us that normally the documents should be processed by this time, she raised an escalation and told us to call again next week if nothing changed. 12th Aug. we called again, now they told us that our documents were received and are scanned and by the end of the week status should change. My status changed in 12th Aug. : (
Status: In progress - We are processing a new package or document for your application. - Status last updated: 8/12/2020 ) but my common-law partner's is still on hold with the following message (We are waiting for your document(s). - Status last updated: 6/29/2020). At least now we can track DHL number on their website

). Also our university tried to contact them to make the process easier, but they didn't receive anything from WES. What can I say...well done WES, well done....