Visitor Visa / NY VFS

[h123456g]

Hi all,
My Canadian tourist visa app was approved per IRCC portal on March 21, 2025, stating:
"Your application was approved. You need to send us your valid passport to finalize your application."


I sent my passport to VFS New York, and it was signed as received ~18 days ago, but VFS says it’s not in their system yet. I emailed ccs.scc@international.gc.ca, but they said they can't assist.


I now need my passport back due to urgent travel and am willing to reapply later.


Questions:

1. How can I contact IRCC directly to request my passport back?
2. Is there a specific web form or contact that’s worked for others?
3. Has anyone dealt with this & gotten a quick resolution?

Any help would be really appreciated. Thanks!


I urgently need my passport back for personal travel and was wondering:

1. How can I contact IRCC directly to request my passport back, even if it means withdrawing the application?
2. Is there a specific web form or email that’s best for getting a response?
3. Has anyone been able to retrieve their passport under similar circumstances?

Any help or suggestions would be truly appreciated!


Thanks in advance.

 

[Muhammad Sheraz Khalid]

Hi all,
My Canadian tourist visa app was approved per IRCC portal on March 21, 2025, stating:
"Your application was approved. You need to send us your valid passport to finalize your application."


I sent my passport to VFS New York, and it was signed as received ~18 days ago, but VFS says it’s not in their system yet. I emailed ccs.scc@international.gc.ca, but they said they can't assist.


I now need my passport back due to urgent travel and am willing to reapply later.


Questions:

1. How can I contact IRCC directly to request my passport back?
2. Is there a specific web form or contact that’s worked for others?
3. Has anyone dealt with this & gotten a quick resolution?

Any help would be really appreciated. Thanks!


I urgently need my passport back for personal travel and was wondering:

1. How can I contact IRCC directly to request my passport back, even if it means withdrawing the application?
2. Is there a specific web form or email that’s best for getting a response?
3. Has anyone been able to retrieve their passport under similar circumstances?

Any help or suggestions would be truly appreciated!


Thanks in advance.

1. Contact IRCC via Web Form (Best Option)​

You should submit a case-specific enquiry using the official IRCC web form:


IRCC Webform (Outside Canada)

• Under “Type of application” select: Temporary residence (visiting, studying, working)
• Include:
  
  • Your full name and date of birth
  • Application number (if available)
  • UCI (Unique Client Identifier)
  • Date of approval
  • Tracking number / shipping info for the passport
  • Reason for urgent return (mention clearly: urgent personal travel)
  • State that you’re willing to withdraw the application if necessary

Tip: Clearly title your message like:
"URGENT: Request Passport Return – Approved TRV, Passport Sent to VFS New York"

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Since you sent your passport to VFS New York, you can contact them via:


Email:
info.canus@vfshelpline.com
(Include tracking number, full name, passport number, and IRCC reference number)


Phone:
+1 929-270-1200 (VFS Canada Visa Application Centre USA)


Also, submit a support ticket via their website:
VFS Global Help Form – Canada

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You can also try calling IRCC (if you have someone in Canada who can call on your behalf):


1-888-242-2100 (Canada only)
Monday–Friday, 8 a.m. to 4 p.m. local time

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Additional Tips:​

• Attach proof of urgent travel (e.g., booked ticket) in your webform.
• Follow up every 3–4 days.
• Mention if your passport is urgently needed for another visa or consular purpose.