Hello everyone !!
I am in process of getting job experience letter. Please provide feedback if these duties align with NOC 2282. I was in IT Operations.
I am mentioning the duties below.
During his tenure he performed the following duties:
I am in process of getting job experience letter. Please provide feedback if these duties align with NOC 2282. I was in IT Operations.
I am mentioning the duties below.
During his tenure he performed the following duties:
- Deployed, monitored and supported Microsoft Office 365 services for enterprises and large businesses.
- Regularly interacted with users and clients via email or phone to identify and document technical issues to ensure exceptional customer service.
- Provided technical assistance and useful instructions to customers in order to resolve problems faced by them by taking remote access of their computer systems.
- Worked towards prompt resolution of service requests and tickets raised on incident management tools such as HPSM, ITSM, and Service Now etc.
- Consulted project specific knowledge documents and training manuals for analyzing and troubleshooting problems as reported by technical users.
- Maintained records of critical problems and their optimal solutions for future reference and requirements within the team.
- Coordinated closely with other technical teams for swift resolution or escalation of vital issues while maintaining the service level agreement (SLA) with clients.
- Implemented various software configurations according to the user and project needs on business tools such as Exchange Online, Skype for Business, One Drive for Business, SharePoint etc. for their smooth operation.
