Unsure: NOC 2282 vs NOC 2281

[blivori]

This is the info provided by my HR with relevance to the position:

Mr. XXXX current main responsibilities are mainly related to the SharePoint Operations. Main tasks performed include

• the administration of the MS Windows Server, MS SQL and MS SharePoint.
  
• responsible for the maintenance and support of the MS SharePoint and site creations for the new MS SharePoint.
  
• responsible in installing /upgrading and carrying out preventive server and service health checks
  
• diagnose and solve any problems and faults which occur in the operation of the hardware and software.
  
• responsible for the development and testing of component and to provide component support beyond the first level.

Would this be NOC 2282 or NOC 2281? I do not do anything related to Network although I would be a technical support officer/system administrator.

These are the NOC duties for reference:

2281 - Computer Network Technician:

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Provide problem-solving services to network users
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Implement network traffic and security monitoring software, and optimize server performance
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Conduct tests and perform security and quality controls
• Control and monitor e-mail use, Web navigation, and installed software
• Perform shell scripting or other basic scripting tasks
• May supervise other workers in this group.

2282 - User Support Technician:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Emulate or reproduce technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group

 

[nishantvshah]

This is the info provided by my HR with relevance to the position:


Would this be NOC 2282 or NOC 2281? I do not do anything related to Network although I would be a technical support officer/system administrator.

These are the NOC duties for reference:

2281 - Computer Network Technician:

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Provide problem-solving services to network users
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Implement network traffic and security monitoring software, and optimize server performance
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Conduct tests and perform security and quality controls
• Control and monitor e-mail use, Web navigation, and installed software
• Perform shell scripting or other basic scripting tasks
• May supervise other workers in this group.

2282 - User Support Technician:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Emulate or reproduce technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group

Hello,

2282 is more of a support role while 2281 is more of a sys admin. Again, its not necessary you do all the roles mentioned in the NOC. The majority of work you do should fall under this role.

Nishant.