Thanks everyone, you are very kind

I wish I could do something to bring DM for all of you here right now, you are a great support and information community!
I have a colleague who is just starting from CSQ so I suspect I will get to offer a shoulder to cry on... many many times. "There, there dear, have you ordered GCMS notes yet? I can help you look at them, it will be alright. We can even draft a letter to the MP together."