PR Portal blank page

[sukh3333]

I have done that and they sent me an email on steps to troubleshoot which is irrelevant to our situation.

So what is a solution for that. Will our application be canceled/Closed/rejected. If we don’t get chance to declare in 7 days our presence in Canada.

 

[ankit810]

Have anyone tried calling them to get assistance on this ?

 

[PaddyCCC]

So what is a solution for that. Will our application be canceled/Closed/rejected. If we don’t get chance to declare in 7 days our presence in Canada.

I don't know. Mine is expiring soon too. I tried to call as well but no one is answering calls. I have exhausted all avenues.

 

[JessicaH]

I had same issue too.
I called to 1(888)242-2100 at 8am this morning, was to busy can't contact to the agent.
I email to IRCC.ClientPortalOntario-OntarioClientPortail.IRCC@cic.gc.ca then they repay me:You can access Portal successfully by using CHROME.
I tried every way but still doesn't work so far.
My expire date is soon, make me so nervous and irritable.
I hope they can fix this soon.....

 

[@smp]

I tried various things as listed below, but nothing works,

1. Using different browsers (Chrome, Safari, Edge, Firefox)
2. Clearing browser cache, cookies, history etc.
3. Using a different computer
4. Using a different IP address all together.

We have no help until IRCC acknowledges that this is an issue and not some mere user specific browser stuff...

 

[ankit810]

Guys, lets keep emailing them, send webforms and try to connect on phone if possible.

 

[marpad2]

I have the same problem. I sent an email and sumbitted a technical webform.

 

[jfrancis85]

I emailed and tweeted ircc, and am currently in queue to talk to someone at IRCC on the phone

 

[anagrint]

Hi I am in same boat. I received the link on Monday, June 27.

I raised a technical issue on https://secure.cic.gc.ca/ClientContact/en/Technical/Form/81

I emailed to IRCC.ClientPortalPrairies-PrairiesClientPortail.IRCC@cic.gc.ca and
IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca.

 

[marpad2]

I emailed and tweeted ircc, and am currently in queue to talk to someone at IRCC on the phone

Hope you could talk to someone

 

[jfrancis85]

Hope you could talk to someone

Going to be about a 60-65 minute wait.

I also contact the MP office nearby and the immigration person is going to call the ircc on my behalf and let me know how it goes later today

 

[@smp]

Going to be about a 60-65 minute wait.

I also contact the MP office nearby and the immigration person is going to call the ircc on my behalf and let me know how it goes later today

If They ask you to use chrome or clear cache.. may be ask them directly if they can login with ur credentials n see what happens? (Assuming they might have access to ur credentials)

 

[Denis154]

Same here. Received portal credentials on 27 June. Tried to log in - nothing but a blank page with green checkmarks. I wrote to the portal email two reports describing the issue. Today I managed to speak with an agent. This agent was not aware of that issue and just advised to write to the portal email address, the same what I did. For the question of potential overdue 7 days given to confirm our presence and upload pictures agent replied: if it happen more than welcome to call us again...

 

[rav53]

Same here. Received portal credentials on 27 June. Tried to log in - nothing but a blank page with green checkmarks. I wrote to the portal email two reports describing the issue. Today I managed to speak with an agent. This agent was not aware of that issue and just advised to write to the portal email address, the same what I did. For the question of potential overdue 7 days given to confirm our presence and upload pictures agent replied: if it happen more than welcome to call us again...

Agents over the phone are totally useless

 

[rav53]

I think issues won’t be resolved until IRCC recognize it as technical issues from their side, so just keep sending them emails and webforms