I uploaded my photo via the PR portal and got my eCOPR on May 30th.
Received no updates, tried ringing multiple times, emailed, web forms, even contacted my MP. I was told only option was to wait and apply for PRTD if travel was urgent. Most of the time I could never get through, or was told to wait, or that they were processing Afghanistan applicants only.
Finally received my card through the post today (177 days total waiting). So you may just need to be patient as wait time for portal applicants can be slow as well.
I totally empathise with you all, it's massively unfair that some people receive it within weeks and others like me had to wait 5 months, basically ruined my entire summer plans.. but there we go. Good luck all.