I called CIC this morning, this is my ~30 call I think

this time he told me that he will write a letter to the officer because no one touched my application for so long, I'm wondering if he will really do that or he is just saying that because I'm calling so many times?
although the first time for them to tell me that, every time they ask me to wait for the security.
March 2017 applicant, stuck in the security