You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
I am writing this to report an error regarding few ambiguous transactions on my credit card statement that I received today morning.
My name is John Smith and I have been utilising your platinum credit card ending with 9080 since 2 years without an issue. Whereas, today morning I got surprised by looking at my bill as it had few illegitimate purchases under it which left me concerned about my card safety.
If you can analyse my current month credit card purchases, you will be able to notice 2 payment on 18 March against a Fridge and Air conditioner worth of USD 1000 at the XXX store which is 500 Miles away from my place and situated in different city altogether. Moreover, I just did not travel there that day as I was in the hospital to run few medical check up.
I am certain that these transactions had got into my bill due to some technical glitch and hence can be sorted easily by your team. Therefore, I would request you to please run through my bill again and get me rectified version to make the payment as soon as possible to avoid any delay on payment. Also, It would be logical to ask for an replacement for my existing card to safeguard it from any potential threat in the near future.
Looking forward to hear from you!
Yours Sincerely
John Smith
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@Hessam or anyone who can help me improving. Struggling for 7 in writing and please remember your feedback can help me sail through.
Much appreciation in advance.