htshum said:
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My parent's address is in Hong Kong, but Visa Office assigned to Ottawa too. Does it actually matter? Does my dad at some point need to travel to the Visa Office in person? Thanks.
Gst8486 is correct, your parents’ next step is medical exam and police certificate, they can do in Hong Kong, the physician will send result to IRCC through website, you will email police certificate to Ottawa or upload it to IRCC from my cic account. The last step is that you will need to ask Ottawa to let you send passport to Hong Kong visa office instead of Ottawa for visa stamped. I will do the same thing as well. My father’s app was sent to Ottawa, and he did medical exam already in China. But he is in China right now.