Our Online Services Are Currently Down

[mehdiahmadic]

Hi all

When I try to submit my express entry application I face the following error message:


Our Online Services Are Currently Down
System-generated error code:ATPXEZPE (2015-07-24 10:06:42)


Sorry

This on-line service is currently not available.

Possible reasons::

We are currently updating this Web site.
We are experiencing technical difficulties.
Please try again later.

What do you suppose me to do?
It is about 5 days I face this message.
Thanks
Mehdi

 

[dobes]

Try a different browser or completely refresh the one you are using. CIC has been down recently, but not for that long.

 

[mehdiahmadic]

hi
I used safari and I refreshed it but the problem still exists. I already tried Firefox and Internet explorer.
But nothing changed. I emailed the problem for cic.

I want to use Internet Explorer again to see what will happen.
Do you have any idea?
...

 

[intensecool]

Try to work at the Canadian morning time.

I faced this too but was resolved when i worked only in the daytime according to Toronto timing.

 

[AjBuck]

Apply online
Outage:

The following online services will be unavailable from 6:00 am to 7:30 am eastern daylight time, on Saturday, July 25, 2015, in order to perform system maintenance:
MyCIC
Apply online
Authorized Paid Representatives Portal
Partner Portal
Come to Canada Wizard

*Taken from the website*
http://www.cic.gc.ca/english/my_application/apply_online.asp

 

[dobes]

hi
I used safari and I refreshed it but the problem still exists. I already tried Firefox and Internet explorer.
But nothing changed. I emailed the problem for cic.

I want to use Internet Explorer again to see what will happen.
Do you have any idea?
...

I use Safari and my partner uses Chrome, and I have far more problems with the CIC website, but not as many as you have! Try Chrome. If that fails, borrow a PC instead of using your mac, as painful as that may be.

 

[mehdiahmadic]

I have been frustrated because I have tried Internet Explorer fire fox chrome and from different computers. There must be something wrong with the cic website. Now it is 6 days that I face the following error:

Our Online Services Are Currently Down
System-generated error code:RY6GEDX1 (2015-07-25 18:24:54)


Sorry

This on-line service is currently not available.

Possible reasons::

We are currently updating this Web site.
We are experiencing technical difficulties.
Please try again later.

Any idea?

 

[opindersinghbuttar]

I have been frustrated because I have tried Internet Explorer fire fox chrome and from different computers. There must be something wrong with the cic website. Now it is 6 days that I face the following error:

Our Online Services Are Currently Down
System-generated error code:RY6GEDX1 (2015-07-25 18:24:54)


Sorry

This on-line service is currently not available.

Possible reasons::

We are currently updating this Web site.
We are experiencing technical difficulties.
Please try again later.

Any idea?

what you need to do is:

#delete/withdraw current profile
#log out and clear browser cookies and history
#submit a new one profile with the same GC key.

let me know if that works.

 

[mehdiahmadic]

The problem still exists.

 

[dobes]

The problem still exists.

If you have tried all those browsers AND different computers - are all the computers are the same network, which is denying you access for some reason? Give us the exact URL you are trying.

I can assure you that the CIC website has not been down for all that time.

 

[pigtao710]

Hi Friend,

A couple of applicants including me encountered the same problem a few months ago. I finally found a solution which applied to all of us. Hopefully it also works for you. It was posted at:

http://www.canadavisa.com/canada-immigration-discussion-board/system-error-when-submitting-files-trough-ee-heeeelllppppp-t269834.0.html;msg4030841#msg4030841

 

[mehdiahmadic]

Thanks guys
But I have tried several browsers and different computers. But the problem was not solved.

 

[mannual]

Thanks guys
But I have tried several browsers and different computers. But the problem was not solved.

im on same boat . cic as k to submit additional document and gave me 1 week time and now time is over i cant submitted .same message come all the time :-[

 

[mehdiahmadic]

Any idea? I have 39 days left to submit my app.

 

[mehdiahmadic]

When I search Internet I see some other users had faced this error before too.
I contacted them but I got nothing!!!
Contact cic also did not have any results.