Call at + 888 242 2100 today at 5.30pm (more chances during this time for getting transferred to an agent).
Waiting time can be from 15 minutes to 30 minutes. Do wait.
Call from some app as else it would be pretty expensive. I use Fongo app (buy from apple store/google pay for 350 approx., one time payment) you will get a virtual Canadian number and u will be able to call via net/wifi. Connection is good.
Please let us know what they tell you. I have 28th Nov aor and stuck at ip1.