Hi can someone please advise if i can use noc code 1221 for the below responsibilities as operations officer .
- Process various administrative requests accurately, ensure deadlines are met and procedures are followed
- Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
- Manage work priorities to control workload to meet formal or informal Service Level Agreement(s) (SLAs)
- Maintain working relationships with internal partners and vendors including responding to questions and/or concerns via inbound calls and e-mails in an effective and timely manner
- Understand and apply operating procedures and identify opportunities to improve procedures and support improvement initiatives to enhance productivity, effectiveness and operational efficiency
- Ensure documentation that is prepared/completed is accurate and properly reflects business intentions and in consistent with relevant rules/regulations
- Prepare weekly status report and escalate risks, issues and process gaps identified
- Provide process/policy guidance to others (e.g. within team, internal partners)
- Process various administrative requests accurately, ensure deadlines are met and procedures are followed
- Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
- Manage work priorities to control workload to meet formal or informal Service Level Agreement(s) (SLAs)
- Maintain working relationships with internal partners and vendors including responding to questions and/or concerns via inbound calls and e-mails in an effective and timely manner
- Understand and apply operating procedures and identify opportunities to improve procedures and support improvement initiatives to enhance productivity, effectiveness and operational efficiency
- Ensure documentation that is prepared/completed is accurate and properly reflects business intentions and in consistent with relevant rules/regulations
- Prepare weekly status report and escalate risks, issues and process gaps identified
- Provide process/policy guidance to others (e.g. within team, internal partners)
