Mine was previously refused because of the following reasons
1) The restaurant i worked at was sold after 8 months of me working there, (Sept to April) but name remained the same
2) I continued working there for additional time ( up until September ) to get experience
3) Only the former owner gave me a reference letter , the new owner was mean when I left after gaining the experience I needed so he refused to provide a reference letter
4) I submitted the letter , a L.O.E, t4 and paystubs at the beginning, but the former owner made a mistake with the dates in the letter he gave me ( he said sept 2016 to April instead of sept 2017 to April 2018)
5 ) When I noticed the mistake , I submitted a webform and attached a reference letter reflecting the correct date, but that's when things went wrong
6)The new reference letter I submitted , must have confused the officer, because In my refusal letter , the officer stated I didn't work for 1yr and I was not eligible . This was because the officer only looked my new reference letter and didn't look at my L.O.E , t4 and paystubs that I had previously submitted .
7) When I sent in a webform , I explained why I only had letter that said I worked for 8 months and also pointed out that my supporting documents were overlooked for the final decision. Pointed out that the payroll changed in April due to change in ownership as shown on my 2018 t4 and that's the same name on my paystubs and also has same address as the restaurant that I worked at .
8) Most importantly , I called the center and I spoke a good agent (on the second attempt) who was willing to listen to my explaination and he was the one who put in the request right away and I submitted the webform same day with the supporting documents again and explained the whole situation all over again and within 10 business days I was approved .
I had my friends helping me , they editted my L.O.E and helped me stay calm , so that I could read and understand the refusal letter and also to speak to an agent clearly . If you call ircc, make sure you know and are certain of what you're saying. I prayed every step of the way ,please don't hesitate to message for more Info and I'll alway be happy to help, Goodluck everyone !!!