Indian passport renewal at BLS Toronto (Normal application)

[sanepushkar]

I applied for an indian passport renewal at BLS toronto on August 25, 2021. It's been more than 9 weeks since then and it is still 'Processing at the Consulate' on the Passport Seva website. There is no indication whether there is a police verification going on in India. Just need help with escalating this issue with the Consulate. I have emailed them but no response. Their phone number is never answered. Need help desperately.