HELP! After I uploaded all files they need, then click sign it just showed as below:
Your answer is incomplete. Provide the necessary information below to continue. The name, date of birth or country of birth you entered for your signature does not match the name you entered in your Online Application. To submit this Online Application, the names must match. Only the applicant can electronically sign this Online Application.
I have a similar problem, but I've found some solutions online that you could try, but it didn't work for me and I'm still working on it :'(. Check to see if all your IM5257 forms are validated, and shows the applicant's name on each page of the form, initialed. Also, when you upload the file, the applicant's name should show up on the online application. On the sign page, I think all the applicants' names should show up but I do not know if that is necessary or not, because sometimes they don't show up. Reverse the given name with the family name blanks and try again. Good luck! I know exactly how you feel...I just want to get this application over with...*sigh*
It seems the online system validates entries before allowing them to be "transmitted." This most likely means the name in your form must match down to the last character, letter-by-letter between the form and the "digital signature." Same goes for other fields, it all needs to match up.
