Glitch in IRCC Portal Seeking Help to Fix

[taneja]

There is a glitch in IRCC Portal system as it doesn't allow me to choose 2010 year in the expired passport issue date field to enter US visa details when I'm filling a new TRV application under family reunification.

Does someone know how can I get this addressed or reach out to Canada Immigration Portal team as I don't intend to enter wrong information but the website doesn't have 2010 as an option
Passport Expiry field Image https://ibb.co/cCF5160

 

[evilizer]

I have the same issue. My previous passport has valid US visa but I cannot enter a expired passport details.

 

[taneja]

@evilizer Then what you did mate ?
How're you applying TRV
Did you came across a way of informing this to IRCC so that they fix the bug

 

[evilizer]

Unfortunately, I am in a same position as you are. Finding ways to inform them but cant find any.

 

[Anura@06]

We had the same issue, my husband called the CIC officer and they advised to select no for the question. According to them, expired passport is not considered for the application. So, no need to enter this information, but you can provide the screenshots of the visa and passport under additional document.

 

[taneja]

@Anura@06 Thank you for your message, this gives me some hope.

May I ask you what is the number you called in order to speak to a CIC officer.

Importantly, may I ask you what happened to your application, is your TRV approved ?

 

[Anura@06]

You can call to this number 1-888-242-2100. We have applied for a visitor visa on 19th September via portal and biometric is yet to complete.

 

[isostar]

You can call to this number 1-888-242-2100. We have applied for a visitor visa on 19th September via portal and biometric is yet to complete.

Any update on your application?

 

[Anura@06]

Any update on your application?

They will process my application when I submit the biometric.