Have you tried the call trick by our very own
@GandiBaat? I saw his post on another thread and that nifty trick has helped me so much. I get put through to an agent in about 6-8 tries (each call takes me less than 15 seconds using the shortcut highlighted below):
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"So you know how it goes? You call the immigration, they say something like "Setlay Are"? Which in french means press 1, I guess? Wait till they start asking about press 1 for UCI and immediately press 2. Then wait till they start saying "Afghanistan Blah Blah.." and immediately press 1. Then (This is the secret sauce) press 2 and then 0.
This ensures you are in line in less than 20 secs. If they say "Busy" just hang up and try again with same sequence. I usually get in 8 tries or about 3 minutes. Then there is a MASSIVE wait. Today I waited for 50 minutes.
So in short :
When you hear "UCI" Press 2
When you hear Afghanistan Press 1 and then 2 and then 0.
If you hear busy, repeat. "