I had applied for permanent residence under the Federal Skilled Worker Express Entry.
I got married on Feb 18, 2022 and updated my marital status on my application. On July 29, 2022, I received a request letter asking to submit a few forms and documents for my spouse, which I did. Nowhere in this letter did they ask for submitting Biometrics.
Then on December 2, 2022, I got a refusal letter stating that I hadn't submitted Biometrics due to which they are refusing the application.
Refusal letter also states that they have sent a reminder on October 5, 2022. But I haven't received any request letter or Biometric instruction letter on Oct 5. In my application messages there are no letters between August and December, and there is no Biometrics request in July 29 letter.
Can you advise what next steps I can take? Do I have any options to get my application re-considered? Since I never received any notification to submit Biometrics. Also, I had submitted all the documents requested in the July 29 letter on time.