+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
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But I still feel that if someone don't use the initial reference number can be rejected. I think the profiles are rejected due to some other reasons.
Reference no. Can be generated n number of times, profiles will not be rejected based on reference number
 
Is there any specific reason for not using the old email ID?

Second question, Then what i will select under question :
Has xxxxxx applied to Immigration, Refugees and Citizenship Canada before?
Yes or No?
If u create new profile with same old email I'd then 2 profiles will be visible the one wch is expired and the new one
 
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