Hi Guys, I need some input on my experience letter. Planning to apply under CEC and NOC 2282. What do you guys think a bou the job duties? Thanks for ur inputs! Please help!
"• Provide technical support to the contract/master agreement setup in SAP and MyKMBS website
• Resolve help desk tickets related to SAP system errors, incorrect contract and pricing setup
• Respond to customer inquiries about setting up new accounts on MyKMBS website
• Monitor MyKMBS helpdesk mailbox and communicate with the customers to troubleshoot issues within the website.
• Consult MyKMBS End-User Guide to instruct customers on how to navigate through the website for supply ordering, meter read submission and fleet management.
• Monitor master agreement team mailbox to resolve and document common problems with billing and contract setup.
• Coordinate first invoice quality control call to ensure contract are setup correctly in SAP
hi guys,
i just got some inputs on my letter of employment to be below. Can you see if this is still a good match for NOC 2282? Inputs are greatly appreciated from all!
Provide technical support to the master agreement setup in SAP applications and MyKMBS website
Resolve helpdesk tickets related to SAP system errors, pricing setup and order generation issues
Consult SAP customer master manuals to research and resolve contract setup and billing errors
Monitor master agreement support mailbox and resolve issues related to customer master data
Communicate and assist customers in troubleshooting technical issues with MyKMBS website
Reproduce and log network-related problems with MyKMBS website reported by the end-users
Coordinate 1st invoice quality control call to ensure contracts are properly setup in SAP database
Other projects as assigned by the manager
