How did you submit via paper based?
My application is online and I also got a request for an NBI letter of explanation. My problem now is that when I try to upload the NBI letter, I get this error:
System-generated error code:9IW15Z3T (2019-08-24 05:09:34)
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I think it was because I typed the expiry date wrong at first, then I clicked cancel and did not proceed to upload. Now, when I try to click on the upload button, I get this error. I've been trying all day, but getting the same error.
I'm hoping to just submit via paper based in case this doesn't get fixed. I just don't know how.
Thanks.