Sorry, it's still terrible journalism. If they asked the hotels or government about this and got no comment, then fine, go ahead - quote the travellers and then say the hotel refused to respond.
But this is just terrible, awful, lazy, irresponsible journalism - because clearly the journalists didn't make the slightest effort to confirm or deny any aspect of the story - just repeated what some traveller said. Ok, it's plausible there's some issue with the pricing or confusion - but that doesn't absolve a journalist of the responsibility to actually check. Because frankly it's far more plausible that the traveller made a reservation for a hotel room that was not a room under the quarantine rules, just a room, or somehow otherwise confused somethign and that it wasn't the hotel's fault.
And frankly that's obvious because there is no way in Canada that a hotel room near an airport with food included would cost $80 a day. A room, three meals a day, food included, delivered to the room, for $80? And also qualifying under whatever rules the government has for these quarantine hotels (There aren't that many)? No way. It's obviously not 'true' in the sense that factual as reported by this journalist.
Otherwise it's pretty much no different than a journalist quoting a single Yelp review and making a story of it. That's not journalism, that's just clickbait social media garbage.