The PA was asked via letter from Sydney on July 18 to update his passport, as it was expiring.
They gave us 3 options to upload a copy of the new one, and we did it through his myCIC account. It’s now almost a month later and still says additional documents have been uploaded.
Through all of this, his app has been transferred from Sydney to London. Is it normal to be stuck on “uploaded” for more than 3 weeks?
I’m worried with the transfer that it may get missed? I should note this is the second time we’ve attempted to give them his new passport info (the first time we uploaded it via web form when he got his new passport agessss ago).
Should we follow up?
Thank you!
They gave us 3 options to upload a copy of the new one, and we did it through his myCIC account. It’s now almost a month later and still says additional documents have been uploaded.
Through all of this, his app has been transferred from Sydney to London. Is it normal to be stuck on “uploaded” for more than 3 weeks?
I’m worried with the transfer that it may get missed? I should note this is the second time we’ve attempted to give them his new passport info (the first time we uploaded it via web form when he got his new passport agessss ago).
Should we follow up?
Thank you!
