Hey Guys,
Just wanted you to know my brother used his experience as a Banking Advisor at RBC (Call-center) , and his PR was just approved under NOC 6235.
His duties are the exact same as the original posters
• Responding to personal and business clients with professional and accurate service for their everyday banking transaction needs in the RBC Advice Centre.
• Opening new personal accounts for personal clients.
• Providing access to ATMs, telephone banking, and online banking services for both personal and business clients.
• Reviewing and updating personal credit and loan documentation for records maintenance.
• Identifying delinquent loans, credit cards, credit cards, credit lines, or mortgages (over 16 days) and referring clients to Collections.
• Looking for opportunities to offer additional advice beyond the immediate need, and referring clients to the appropriate RBC partner/alternative channel in an effective and efficient manner.
• Assisting clients by proposing solutions to address financial objectives such as debt management, investment and other financial goals. Briefly introducing investment and credit products to meet clients' financial needs. Referring clients to the appropriate advisors.
• Promoting the sale of deposit, investment, credit, and loan products and services.
• Submitting pre-approved overdraft protection and pre-approved credit card applications.
• Championing digital enablement by becoming an advocate of the RBC mobile application and wallet, and by promoting regular usage by teaching and guiding clients on how to use it. Staying informed on all new features and digital application capabilities on the RBC mobile application and wallet in order to educate clients on ease of use and ensure clients leave activated, able to transact, and aware of availability of additional support.
I just thought to update y'all in case anyone needed it in the future. I sure would have liked an update