At this stage, nobody knows what is normal, all we can do is wait. You can check old ECAS, if you are able to find the information there, it means they have sent AOR and it probably went to your junk or your email address may be incorrect, if the information is not found in ECAS then that means that you need to keep waiting!!!
I just checked my ECAS and it's updated to "In Process", and the update is dated August 16. @Strongfaith42 , I would appreciate it if you update the spreadsheet
Quick note: the new dashboard still shows everything "In Progress" (obviously except for test and ceremony which are "Not Started")
Been following along this thread as I also applied in April online. Details below for tracker.
Please add to the tracker
Online application:
Location: Toronto
Physical Presence Days: 1122
Application: Single
Application sent: April 06, 2021
Delivered: April 06, 2021 (online)
5 Year Eligibility: Apr 06, 2016- Apr 05, 2021
AOR: Aug 19, 2021
I had called them last week as I noticed the big difference between days taken to issue the AOR between online and paper applications. They said they were aware of the issue and they acknowledged there was a backlog of online applications but they were addressing it and that it "won't lead to a delay in the process vs a paper application". I guess that remains to be seen but good to see they are starting to issue the AORs at least.