Hi
@legalfalcon please a friend of mine raised a webform and got this:
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, it differs from the one we have on file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted to Immigration, Refugees and Citizenship Canada,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Office where the application was submitted (city, country),
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
We will gladly reply to your enquiry within five (5) business days following reception of the above information.
Please what does this mean? Why will she be asked to resubmit details and documents?