Any email you send, garners the same reply: "Due to the ongoing situation related to the
novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only. We are working on processing applications as quickly as possible; however,
processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website."
I'm hoping things will start moving once the VAC opens up. But I think that is at the discretion of the local government (India) and not Canada.
Delhi has started opening up, so hopefully things will start moving soon.