My husband called the Embassy in Havana. He was told that no one can drop off their passports for visas. There are only 3-4 staff members working and only dealing with Canadians. They do not have any business with Cuban passports. The lady also told him that because Mexico is the processing center, visa pickup is in Mexico. I told him that surely he could pick it up at a VAC, but the lady had told him Mexico. When I have looked into things more closely, it says that VACs
- securely send your applications and passport to the visa office
So, the answer is....Visa pickup is in Mexico. You can take the passport to a VAC, but they will only send it to the visa office (Mexico) for processing and back. I guess some of us might be going to Mexico City.....