Yes and I agree to all of those points. I don't blame them for wait times. Most people call back multiple times and wait on the phone. I don't blame them if they don't have information. BUT I don't see any reason why I need to condone or justify their rudeness or bad behavior. There is no place for that in a professional setting.
And I agree they are human at the end, but the person calling is also a human and may be at a more vulnerable state than the person answering the call.
Yes and I agree to all of those points. I don't blame them for wait times. Most people call back multiple times and wait on the phone. I don't blame them if they don't have information. BUT I don't see any reason why I need to condone or justify their rudeness or bad behavior. There is no place for that in a professional setting.
And I agree they are human at the end, but the person calling is also a human and may be at a more vulnerable state than the person answering the call.
I know, when I started my career as a customer service exec for an international project, I was paid like ₹3000 (around $40 as per current xchange rate) per month and still asked to keep a smile on my face everytime I am on a call. This was back in 2003.
Hey all, people who went to ip2 on october 15/16 and got the ghost update on october 23rd-25th, have they seen any movement in their file since then or got a chance to call cic?
If yes, what is the update? Does raising it on web form or through cic agent is of any help, if you have crossed a 6 months mark.
No ghost but by calling in October I confirmed that it was approved on Oct 18th.
I called again after my 6 month date passed. They also confirmed the approval date and that it had moved to Sydney from Ottawa. She said she would send a note to Sydney. Is been over a week since then and still nothing.
I just spoke with an Agent. He was very nice but not helpful. Said an officer is reviewing the additional materials that I have uploaded mid November and then he will either make a decision or ask for more documents ( even though that changed on my account from We're reviewing the documents you've provided to Not Applicable a week ago). Then he said to keep checking my account this week, and hopefully I will hear the positive news.
looks like i cannot interact with them until april 16th 2019. the man literally told me that everytime i call they flag/mark it. 3 calls in 6 months and 2 gcms. he pointed out that i have applied for one on friday before checking my file.
It is utterly a big lie from the CC agent. I have ordered GCMS notes once, MP inquired once, I called whopping 11 times before approval (1st call was just after 42 days) and 2 times after approval (approved 5th Nov) and raised CSE once after 184 days. No agent ever told me anything nagetive about my calls/inquiries. Also call center agents do not have access to our files or involved in any ways to our applications so there is no way they can raise a red flag or a green/good flag and get involved with our application. Clearly this guy was bluffing.
It is utterly a big lie from the CC agent. I have ordered GCMS notes once, MP inquired once, I called whopping 11 times before approval (1st call was just after 42 days) and 2 times after approval (approved 5th Nov) and raised CSE once after 184 days. No agent ever told me anything negative about my calls/inquiries. Also call center agents do not have access to our files or involved in any ways to our applications so there is no way they can raise a red flag or a green/good flag and get involved with our application. Clearly this guy was bluffing.
he was super reluctant to check the file. at first he was like you have the progress bar then he was like if you have called us a month back then there is no update as of yet.
i am utterly confused why would he ask if I ever got arrested or not. i have never got arrested anywhere on earth and he knows i have passed Criminality in november. then what's the point of asking me that.
when i called the first time couple of months back, my only inquiry was if they have sent the email and whether i have missed it or not and the agent back then was so nice that he went on to update me about my eligibility, criminality, security etc. even without asking.
this time though, terrible experience. i should say it felt like borderline bullying.
Label: General
Office: Centralized Intake Office
Text: REVIEW TYPE: Program Assistant APPLICATION#: REGULATION: FSW PARKED CASE NOTES Case parked due to the following: