@cansha I had an interesting conversation today.
So I called today to check if they got the last info I sent as it has been over a month and no reply to my email.
He put me on hold and when he came back his first question was how I ordered notes from outside of Canada. I explained and then I was shocked to hear that I had requested GCMS notes not once but 7 times!!! He was not impressed he explained that every time you order notes the case officer has to put your case on a brief hold to send the notes to the department that handles the editing and distribution. He also said each time that must be done it delays the processing of not only your case but that of others that the officer had to process as well. He explained that it should only be ordered after 6 months if at all.
I was very worried about the 7 orders and asked if I should be concerned. He went back to check the dates for me. It turns out 6 were on the same day that I requested them and the 7th was the next day. He said perhaps the firm I used had a glitch and that's why it was so many times. I apologised and explained that I was unaware that it affected the case agent and the cases. After that he was a lot more pleasant and friendly. He reassured me that they had received the information I sent (my reason for calling) and that I had nothing to worry about as everything was fine and they were almost complete. He didn't comment on the individual statuses and I didn't want to ask as it may have been rude.