So I finally got my ECA.

super happy.
However, a friend of mine sent her documents (application and Transcript) around the same time as I did but did not get her ECA. Today she decided to call IQAS and was told that the assesser is doing some research into her Course and Program Requirements. She was instructed to email the customer service rep who will then forward her concerns to the person assigned to her case.
The above mentioned was done and this is the email she got.
"IQAS is currently conducting necessary quality assurance checks and research as part of evaluating your application. These are normal evaluative measures completed in assessing a client’s application, and may vary depending on the amount of research required, or the time it takes an external institution to respond to us".
What do you make of this?
Has anyone ever experienced this? If yes, what was the out come of the final ECA report? Should she be worried? Because she is worried.