I second @razerblade's comments. No point in calling the CIC call center before AOR, they would not have any information. This has created lot of stress and strain in the oct thread. Oct folks are still receiving AORs.
Hi everyone, so i sent my file at Nov/10 and they received at Nov/15 with signature.
Today i talk with the live agent (because i'm going for vacation away for a month so just called to just make sure)
As per our conversation the agent told me that she can't find my file even i provided my Track number on Canada Post.
She put me on hold for about 5 min and tell me that she can't find my file. She said "maybe your file is incomplete so
they may returned it to you"(for the best of my knowledge i don't think i miss anything because i always go thru my checklist)
Agent "did you received anything mail back from us"?
Me" nothing"
Agent "so maybe your file is lost, i suggest you send us a new application"
Me "I can send you guys a new application however if the file was something incomplete what's the point i send it again"
is anyone up here facing the same situation or similar scenario?
Please refrain from calling the call center till you get AOR. They will not have any information in their system because your data hasn't been entered into GCMS. This has been discussed at length in the October sheet, and led to a lot of confusion and panic. Applicants ended up submitting multiple applications, only to get AOR for their first one. October applicants are still getting AOR, 3 months later. Nothing to worry about.
I have called the call center today and did managed to talk to an agent after holding the line for 35 minutes. She could find out our applications (3) by our UIC no. and told me that they were opened but not yet entered into the system. Most likely they will not be returned (not confirmed by the agent though) but AOR may come anytime between today to next 4 - 6 weeks because of large number of applications. My application was received on 17th Nov. Hope this info will help to reduce the stress a bit.
I have called the call center today and did managed to talk to an agent after holding the line for 35 minutes. She could find out our applications (3) by our UIC no. and told me that they were opened but not yet entered into the system. Most likely they will not be returned (not confirmed by the agent though) but AOR may come anytime between today to next 4 - 6 weeks because of large number of applications. My application was received on 17th Nov. Hope this info will help to reduce the stress a bit.
Finally, an IRCC agent who has some sense. Thanks for sharing.
I would also like to add that if you kept a copy of your mailed application (which everyone should), you can go over it and have someone else also go over it to make sure you didn't miss anything. If everything is complete, there is no reason for your application to be returned.
That's how I found hope. My AOR was a few weeks later than expected.