@MizKat so can I ask you some questions?
1. how exactly did you do it?
2. did you write family name in all caps?
3. did you use spacebar on city of birth?
4. number of applicants = 2?
5. if you wrote city of birth, did you use all caps?
6. did you do any extra spacebars after the end of any field?
7. i want to do exactly how you did it, maybe it will work on mine too. please tell us.