Hi,
I applied for a PR card renewal for my wife on July 16th. We are going on a trip (Sept 15th - Oct 22 ) and her PR card expires on 11th October.
Was getting anxious about this whole process so have called the customer center a few times and they said its "under process".While searching online, I came across this forum and learnt about the "inspect tool" to check status.
I see the status on the inspect tool
{
    "id": 23,
    "rejectionReasonEn": "Incomplete application",
    "rejectionReasonFr": "Demande incomplète",
    "documentTypeId": null,
    "createdAt": "2024-07-22 14:51:51.481296",
    "updatedAt": "2024-07-22 14:51:51.481296",
    "phaseId": 3,
    "rejectionDetails": "Your photos do not meet the specifications (poor image quality, smiling/teeth showing, shadows, light glare, head not straight to camera) – please review Guide IMM5445"
}
But also,
{
  "id": 20,
  "statusEn": "Completed",
  "statusFr": "Complété"
}
I am a bit confused now.. is it rejected and we need to upload a new photo? But the status was updated on 22nd July and we never received any email for this. Also, the status says completed - not sure what to make of it. Did anyone else have a similar issue?