You may get Counterfoil generated today(Based on other applicants processing time), once generated they are taking atleast a week to despatch it back + courier transit time depends on your location.
Best time to call IRCC is 7:50-7:55 AM EST, otherwise you have to try until you get connected. Try to send message in twitter they may contact one to one(Give a try)
https://twitter.com/citimmcanada.
I am sharing this on my best knowledge, others may provide you a quick way.